FAQ
Clear answers for academy members using the desk.
The FAQ page keeps the same polished dashboard feel while helping users understand payments, KYC, and order tracking.
Question 01
What is the settlement time?
Current desk settlement is communicated as 1 hora to 24 horas depending on verification, payout route, and payment review.
Question 02
What are the platform fees?
Buy orders use a 15% desk fee, sell orders use a 10.5% desk fee, and self-service exchanges use a 1.5% platform fee.
Question 03
What payment methods are available?
Credit or debit card, MonCash, Caribe Express, Banco Popular, Banco BHD, Western Union, and PayPal are represented in the platform.
Question 04
Can I use the app on phone and desktop?
Yes. The app is prepared as an installable PWA for desktop, Android, and iPhone home screen installation.
Support
Need help from the desk?
Reach the academy desk for payment-method questions, card-funded crypto buys, virtual card requests, payout confirmations, or KYC support.
WhatsApp priority channel
Fast response during desk hours for buy, sell, exchange, and card activity.
Helpful Note
This is not a public exchange.
Markens Crypto MC is designed as a controlled academy crypto desk, so every flow emphasizes clarity, trust, and review instead of open-market trading tools.